At Bansiwar, we take great care in creating and delivering beautiful personalized sketches and paintings. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.
Please read our Refund & Return Policy carefully before placing an order.
1. Personalized Sketches & Paintings
- All personalized sketches and custom-made paintings are created specifically according to the customer’s requirements.
- Since these products are customized and made especially for you, we do not accept returns, refunds, or exchanges on personalized sketches and paintings.
- Please review and confirm all details, photographs, and customization instructions carefully before placing your order.
2. Readymade Paintings
We accept return requests for readymade paintings only if the product is received in a damaged or bad condition.
The following conditions apply:
- You must report any damage or poor condition within 7 days of receiving the product.
- Customers must provide clear photographs or videos showing the damaged product and its packaging.
- The product must be reported in the condition in which it was received.
- After reviewing the claim, we will determine whether the product qualifies for a return, replacement, or refund.
Returns due to a change of mind, personal preference, or reasons unrelated to damage or poor delivery condition will not be accepted.
3. How to Request a Return or Refund
If you receive a damaged readymade painting, please follow these steps:
- Contact us within 7 days of receiving your order.
- Share your order number and registered contact details.
- Provide clear photographs or videos of the damaged painting and packaging.
- Our team will review your request and guide you through the next steps.
Please do not send any product back without receiving confirmation and return instructions from our team.
4. Refund Process
- Refunds will only be considered for eligible damaged readymade paintings after verification.
- Once your refund is approved, it will be processed through the original payment method wherever possible.
- The time taken for the refund to reflect in your account may depend on your bank or payment provider.
- If a replacement is agreed upon, we will coordinate the replacement process with you.
5. Order Cancellation
Since personalized sketches and paintings require customized work, cancellation requests may not be accepted once the creative process has started.
For readymade paintings, cancellation requests should be made before the order is dispatched. Once dispatched, cancellation may not be possible.
6. Contact Us
For any questions regarding returns, refunds, or damaged products, please contact us:
Website: https://bansiwar.com
Email: studio@bansiwar.com
Phone/WhatsApp: 7454940917
We appreciate your trust in Bansiwar and thank you for supporting our art and creativity.
Team Bansiwar